Privacy Policy

Introduction

SimuFix Kenya is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data.

1. Data Collection

We collect the following information:

2. How We Use Your Data

We use your information for:

• Processing repair requests and payments
• Communicating repair status via SMS, email, or phone
• Improving our services and customer experience
• Maintaining business and service records (5-7 years)
• Marketing communications (with your consent)
• Compliance with legal and regulatory requirements

3. Data Retention

SimuFix Kenya retains customer data for 5-7 years for business records, tax compliance, and warranty purposes. After this period, data is securely deleted or anonymized.

4. Data Sharing & Third Parties

SimuFix Kenya does NOT sell customer data to third parties. We may share data only with:

• Payment processors (M-Pesa, Visa, Mastercard) - for secure transactions
• Pickup and delivery partners - location and contact info only
• SMS providers (Twilio) - for service notifications
• Legal authorities - if required by law or court order

All third-party partners are bound by confidentiality agreements.

5. Payment Data

Payment data is processed through secure, encrypted channels. We comply with PCI-DSS standards for payment card security. SimuFix Kenya does not store full credit card numbers. M-Pesa transactions are processed directly through the M-Pesa network.

6. Cookies & Analytics

Our website uses:

• Essential cookies for website functionality
• Analytics cookies to understand user behavior (anonymous)
• Marketing cookies (only with your consent)

See our Cookie Policy for more information.

7. WhatsApp Business Integration

SimuFix Kenya uses WhatsApp Business API for customer communication. When you contact us via WhatsApp, your messages and contact information are processed according to WhatsApp's privacy policy. You can opt out by unblocking our number or contacting us to remove your contact.

8. Your Rights

You have the right to:

• Access: Request a copy of your data we hold
• Correction: Update inaccurate information
• Deletion Restrictions: We may retain data during pending repairs, warranty periods, or as required by law. Data cannot be deleted during these periods.
• Opt-Out: Unsubscribe from marketing communications anytime
• Withdraw Consent: For WhatsApp or marketing communications

9. Marketing Communications

We may send promotional offers, service updates, and new product information via email, SMS, or WhatsApp ONLY if you've opted in. You can unsubscribe anytime by replying "STOP" or clicking unsubscribe links in emails.

10. Security

SimuFix Kenya implements industry-standard security measures including encryption, secure servers, and access controls. However, no online transmission is 100% secure. We encourage you to use strong passwords and protect your account information.

11. Data Breach Notification

In the event of a data breach affecting your personal information, SimuFix Kenya will notify you within 30 days via email or phone. We will also report the breach to relevant authorities as required by law.

12. Children's Privacy

SimuFix Kenya does not knowingly collect data from individuals under 18 years old. If we become aware of such collection, we will promptly delete the information.

13. Device Data Security

SimuFix Kenya technicians may need to access device settings during repair diagnosis. We follow strict protocols to protect device data and minimize exposure. Your device is stored securely and only accessed by authorized technicians.

14. Changes to Privacy Policy

We may update this Privacy Policy periodically. Changes are effective upon posting. We will notify you of significant changes via email or SMS.

15. Contact Us

For privacy concerns or data requests, contact us at: